Refund and Returns Policy
Last Updated: October 2026
At Deep Hybrid Motors, we aim to provide our customers with quality vehicles, genuine parts, and reliable automotive services. This Refund and Returns Policy explains the general conditions applicable to vehicle purchases, service bookings, parts, deposits, and other payments made through our business.
1. Vehicle Purchases
Vehicle purchases are subject to the terms and conditions agreed between Deep Hybrid Motors and the customer at the time of purchase.
Once a vehicle sale has been completed and the relevant documents have been signed, cancellations, returns, or refunds may not be accepted unless otherwise agreed in writing or required under applicable law.
Customers are encouraged to inspect the vehicle, review the relevant documentation, and clarify any questions before completing a purchase.
2. Booking Deposits and Advance Payments
Some vehicle reservations, test drives, service appointments, or other requests may require an advance payment or booking deposit.
Where a booking deposit is required:
The applicable deposit amount will be communicated to the customer before payment.
Deposits may be non-refundable where the customer cancels without reasonable notice.
Refund eligibility may depend on the specific terms agreed at the time of booking.
Any applicable refund will be processed using an appropriate payment method.
3. Service Bookings
Customers may book vehicle servicing or other automotive services through our website.
If you need to cancel or reschedule a service appointment, please contact us as early as possible.
Where a cancellation is made sufficiently in advance, any applicable advance payment may be refunded or transferred to another available appointment, subject to the agreed booking terms.
Once work has commenced, charges may apply for services, labour, parts, or other work already completed.
4. Genuine Parts and Accessories
Parts and accessories purchased from Deep Hybrid Motors may only be eligible for return or replacement where:
The item is defective or damaged when supplied.
The wrong item was supplied by us.
The item is covered by an applicable manufacturer or supplier warranty.
The return is otherwise accepted by Deep Hybrid Motors.
Items that have been installed, modified, damaged through misuse, or altered after purchase may not be eligible for return.
Specially ordered or custom-specified parts may also be non-refundable unless they are defective or supplied incorrectly.
5. Warranty Claims
Where a vehicle, part, or service is covered by a manufacturer or supplier warranty, warranty claims will be handled according to the applicable warranty terms and conditions.
A warranty claim does not automatically guarantee a refund. Depending on the circumstances, the remedy may include inspection, repair, replacement, or another solution permitted under the applicable warranty.
6. Test Drives and Vehicle Bookings
Test drive requests and vehicle inquiries submitted through our website do not automatically constitute a vehicle purchase or guarantee vehicle availability.
A booking or inquiry may be cancelled or rescheduled depending on vehicle availability and operational requirements.
Any payment associated with a test drive or vehicle reservation will be subject to the specific terms communicated to the customer before payment.
7. Refund Eligibility
Before approving a refund, Deep Hybrid Motors may review:
The original payment or booking details
The reason for the refund request
The condition of the relevant vehicle, part, or product
Whether services or work have already been completed
Applicable warranty or supplier terms
Any written agreement between the customer and Deep Hybrid Motors
Approved refunds will be processed within a reasonable period after approval.
8. Non-Refundable Situations
Refunds may not be available in situations including, but not limited to:
Customer cancellation after services or work have commenced
Change of mind after completion of a vehicle purchase
Damage caused by misuse, negligence, accident, or unauthorized modification
Parts that have been installed or altered
Special-order or custom parts that were correctly supplied
Failure to attend a scheduled appointment without reasonable notice
Costs already incurred specifically for a customer’s request
These conditions are subject to any rights provided to customers under applicable law.
9. How to Request a Refund or Return
To request a refund, return, replacement, or cancellation, please contact us with:
Full name
Contact number
Invoice or booking reference, if applicable
Date of purchase or booking
Vehicle or part details
Reason for the request
Relevant supporting documents or photographs, where applicable
Our team will review the request and contact you regarding the next steps.
10. Changes to Bookings
If you need to change or reschedule a service appointment, test drive, or other booking, please contact us as soon as possible.
Changes are subject to availability and may be subject to the original booking terms.
11. Policy Changes
Deep Hybrid Motors may update this Refund and Returns Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
12. Contact Us
For refund, return, cancellation, or booking-related inquiries, please contact us:
Deep Hybrid Motors
Phone: +94 76022 6232
Email: info@deephybridmotors.com